PillO - Meds in Minutes

NATURE OF PLATFORM

The Platform is a technology-enabled digital interface that facilitates Users in placing orders for pharmaceutical products, over-the-counter medicines, and allied healthcare goods (“Products”) from independent third-party retail pharmacies (“Partner Pharmacies”).
The Company does not directly sell, stock, dispense, or supply medicines to end-consumers through the Platform. The sale transaction is concluded between the User and the Partner Pharmacy that accepts the order.
The Company’s role is limited to:

Providing technological infrastructure for product discovery and order placement;
Transmitting orders to Partner Pharmacies;
Facilitating digital payments through authorised service providers;
Providing customer interface and order tracking services;
Coordinating logistics support for delivery.

Retail invoices are generated by the dispensing Partner Pharmacy. Statutory responsibilities relating to procurement, storage, dispensing through qualified pharmacists, prescription verification, labelling, and compliance with the Drugs and Cosmetics Act, 1940 and rules thereunder remain with the dispensing pharmacy.
Nothing contained on the Platform shall be construed as:

The Company acting as a retail pharmacy;
The Company practicing medicine or pharmacy;
The Company assuming statutory dispensing liability.

The Company operates as an intermediary in respect of third-party listings and transactions, subject to applicable law.

REGISTRATION, ELIGIBILITY AND ACCOUNT CONTROLS

Access to certain features of the Platform, including placement of orders for Products through Partner Pharmacies, requires prior creation of a user account in accordance with the procedures established by the Company from time to time.

Eligibility to register and use

Registration and use of the Platform are restricted to natural persons who are legally competent to enter into binding contracts under the Indian Contract Act, 1872.
The Platform is not intended for use by:
- Persons below eighteen (18) years of age;
- Persons of unsound mind;
- Undischarged insolvents; or
- Any other category of persons declared incompetent to contract under applicable law.
By creating an account or otherwise using the Platform, you represent and warrant that:
- You are at least eighteen (18) years old;
- You possess the legal capacity to contract;
- You are using the Platform for lawful personal purposes;
- All information provided by you is accurate, current and complete;
- You will maintain the accuracy of such information.
If you are accessing the Platform as a parent or lawful guardian of a minor or person legally incompetent to contract, you may do so solely for the purpose of procuring Products on their behalf. In such circumstances, you assume full responsibility for all activities conducted through the account.
Business entities, institutions, resellers, procurement intermediaries, or commercial purchasers are not permitted to create consumer accounts unless expressly authorised in writing by the Company.

Information collected during registration

As part of the account creation and transaction process, the Company may collect and process information including, but not limited to:
- Full legal name;
- Mobile number and email address;
- Residential address and delivery details;
- Date of birth or age confirmation;
- Account authentication credentials;
- Payment-related information through integrated payment gateways;
- Uploaded prescriptions and related health information;
- Device identifiers and technical metadata;
- Any other information voluntarily provided during use of the Platform.
Provision of false, misleading or incomplete information may result in suspension or termination of access.

Single Account and identity integrity

Each User is permitted to maintain only one active personal account on the Platform, unless expressly authorised otherwise by the Company.
Accounts are personal and non-transferable. You shall not:
- Share login credentials with any other individual;
- Allow third parties to access your account;
- Create multiple accounts to circumvent restrictions;
- Impersonate another person or misrepresent your identity.
The Company reserves the right to deactivate duplicate or suspicious accounts in order to maintain platform integrity and regulatory compliance.

Account security and responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and for restricting access to your device.
All activities conducted through your account shall be deemed to have been undertaken by you, unless you notify the Company promptly upon discovery of unauthorised access.
You agree to:
- Immediately report any suspected breach of security;
- Cooperate in investigation of unauthorised usage;
- Accept responsibility for transactions placed through your account.
The Company shall not be liable for losses arising from unauthorised access attributable to your failure to safeguard credentials.

Communication and electronic records

By registering, you consent to receive transactional communications, alerts, invoices, regulatory notifications, and service-related messages via SMS, email, in-app notifications, or other electronic means.
You are responsible for ensuring that your registered contact details remain accurate and updated.
Electronic records maintained by the Company in relation to account activity, orders, prescription uploads, and communications shall be deemed valid evidence for all legal and compliance purposes, subject to applicable law.

Enhanced verification and compliance screening

Given the regulated nature of pharmaceutical Products, the Company may implement additional verification measures in circumstances including:
- Orders involving prescription-only medicines;
- Repeated or bulk purchase attempts;
- Orders involving medicines susceptible to abuse or diversion;
- Suspicious behavioural patterns;
- Regulatory inquiries or law enforcement requests.
Such measures may include temporary suspension, identity verification, transaction review, or denial of service.
Nothing herein obligates the Company to complete registration or permit continued access where doing so may expose the Company to regulatory or legal risk.

Cookies and technical data

The Platform may use cookies and similar technologies for authentication, fraud prevention, performance optimisation, analytics, and security monitoring.
Such technologies do not, in themselves, store sensitive personal data, but may be associated with information provided by you in accordance with the Privacy Policy.

Suspension and termination of accounts

The Company reserves the right, at its sole discretion and without prejudice to other remedies available under law, to suspend, restrict, or terminate your access to the Platform in circumstances including:
- Breach of these Terms;
- Submission of fraudulent prescriptions;
- Misrepresentation of identity or eligibility;
- Attempted unlawful procurement of medicines;
- Activities exposing the Company or Partner Pharmacies to regulatory risk;
- Investigation by regulatory or law enforcement authorities.
Suspension may be effected without prior notice where required for fraud prevention, data security, or regulatory compliance.

ORDER PROCESS, CONTRACTUAL FRAMEWORK AND ROLE OF PillO

Facilitation of transactions

The Platform enables Users to identify and place orders for Products that are offered for sale by Partner Pharmacies.
The Company provides technological infrastructure that permits the listing of Products, the transmission of purchase requests, payment facilitation, order tracking, and logistics coordination. The Company does not itself sell, supply, dispense, or transfer title in any Product displayed on the Platform.
All Products displayed on the Platform are offered for sale by Partner Pharmacies in their independent capacity as licensed retailers under applicable law.

Nature of listings and Transmission of orders

Product listings, descriptions, pricing, availability indicators and related commercial information are made available on the Platform based on information provided by Partner Pharmacies or sourced from third-party databases integrated with the Platform.
The Company does not originate the underlying product inventory, does not control stock levels maintained by Partner Pharmacies, and does not determine the legal right of any Partner Pharmacy to offer a particular Product for sale.
When a User places an order through the Platform, such order constitutes a purchase request directed to the relevant Partner Pharmacy. The Platform transmits the order request to the concerned Partner Pharmacy for review and acceptance.
An automated order acknowledgement generated by the Platform confirms receipt of the request but does not constitute acceptance of the order.

Formation of contract

A binding contract for the sale of Products is formed solely between the User and the Partner Pharmacy upon confirmation of the order by the Partner Pharmacy.
The Company is not a party to the contract of sale and does not assume obligations arising under such contract.
All commercial and contractual terms relating to the sale and purchase of Products including price, applicable taxes, payment terms, warranty (if any), are determined by the Partner Pharmacy in accordance with applicable law.
The Company does not negotiate, determine, or control such commercial terms, except to the limited extent necessary to ensure compliance with applicable legal requirements or Platform policies.

Title, ownership and risk

At no time does any right, title, or interest in the Products vest in the Company. Legal and beneficial ownership of inventory remains with the Partner Pharmacy until transfer to the User in accordance with applicable law.
The Company does not make any representation or warranty regarding the legal title of any Product offered for sale by a Partner Pharmacy.
Any claim arising from alleged lack of ownership, defective title, or absence of authority to sell shall lie solely against the relevant Partner Pharmacy.
Where delivery is facilitated through third-party logistics service providers engaged by or coordinated through the Platform, such logistics services are provided as independent services. The Company shall not assume ownership of the Products at any stage of transit.

Delivery and Transfer of risk

Delivery timelines are indicative and subject to operational feasibility and external conditions including public health emergencies, regulatory restrictions, transportation disruptions, or force majeure events.
Risk in Products transfers upon delivery to the address provided by the User.
Users are responsible for proper storage after delivery, particularly in the case of temperature-sensitive medicines.

Inventory and availability

Availability indicators displayed on the Platform are based on information received from Partner Pharmacies and may be subject to change.
The Company does not guarantee that a Product shown as available will be in stock at the time of order processing.
If a Product is out of stock, back-ordered, restricted from sale, or otherwise unavailable, the Partner Pharmacy may decline or cancel the order. The Company shall not be liable for non-fulfilment arising from inventory unavailability.

Compliance and order refusal

Partner Pharmacies may refuse or cancel orders where required to comply with:
- Prescription validation requirements;
- Statutory quantity restrictions;
- Regulatory prohibitions;
- Internal compliance screening;
- Law enforcement or regulatory directives.
The Company may also suspend transmission of orders or restrict transactions where continuation would expose the Platform to legal or regulatory risk.

No endorsement

The display of Products on the Platform does not constitute endorsement or recommendation by the Company of any specific medicine, manufacturer, or therapeutic category.
The Company does not implicitly or explicitly support the sale or purchase of any particular Product beyond providing access to the technological infrastructure enabling such transaction.

PRODUCT INFORMATION AND CONTENT

Product listings and related information, including composition, usage guidance, indications, contraindications, warnings, side effects, pricing, availability, and images (“Product Information”), may be sourced from manufacturers, Partner Pharmacies, public databases, or third-party data providers.
The Company does not independently author, medically validate, or guarantee the completeness or accuracy of Product Information.
Variations may occur in packaging, labelling, and manufacturer details.
Nothing on the Platform constitutes medical advice, diagnosis, or treatment recommendation.
Users are responsible for consulting qualified healthcare professionals prior to consumption of any medicine.
Reliance on Product Information is at the User’s sole risk.

PRESCRIPTION MEDICINE AND COMPLIANCE CONTROLS

Certain Products require a valid prescription under applicable law, including but not limited to medicines classified under Schedule H, H1, X, or other restricted schedules.
Where required:
- A valid prescription issued by a registered medical practitioner must be uploaded;
- The prescription must correspond to the ordered Products;
- The prescription must not be altered or forged.
Prescription review and dispensing decisions are undertaken solely by the Partner Pharmacy through qualified pharmacists.
The Company may implement automated and manual compliance checks, including:
- Quantity thresholds;
- Repeat order monitoring;
- Pattern detection for potential diversion;
- Identity verification in high-risk cases.
The Company may retain digital prescription records for periods mandated under law and may disclose records to regulatory authorities pursuant to lawful request.

LIMITATION OF CLINICAL RESPONSIBILITY

The Platform is a technology-enabled interface designed to facilitate the ordering of pharmaceutical Products from licensed Partner Pharmacies. The Company does not provide medical consultation, clinical assessment, diagnosis, prescription services, therapeutic recommendations, pharmaceutical counselling, or healthcare advisory services of any nature.
Accessing or using the Platform does not create, and shall not be construed as creating, any doctor–patient, pharmacist–patient, advisory, fiduciary, or healthcare professional relationship between the User and the Company. The Company does not exercise clinical judgment in relation to any Product listed or ordered through the Platform and does not review, interpret, validate, or approve medical prescriptions beyond enabling their transmission to the relevant Partner Pharmacy for statutory verification.
All decisions relating to diagnosis, treatment, dosage, substitution, consumption, or discontinuation of any medicine remain the sole responsibility of the prescribing medical practitioner and the dispensing pharmacist, as applicable. Users are strongly advised to consult qualified healthcare professionals before initiating, modifying, or discontinuing any treatment.
In the event of any adverse drug reaction, side effect, allergic response, therapeutic failure, or other medical concern arising from the use of any Product obtained through the Platform, the User must immediately seek appropriate medical attention. The Company shall not be responsible for monitoring therapeutic outcomes, drug interactions, contraindications, or patient-specific suitability of any Product.
The Company is not the manufacturer, importer, marketer, or statutory licence holder of the Products offered for sale by Partner Pharmacies and does not undertake pharmacovigilance, product safety monitoring, batch recall execution, or adverse event reporting obligations imposed under applicable law on manufacturers, marketing authorisation holders, or licensed dispensing entities. Nothing in these Terms shall be interpreted as transferring or assigning any statutory regulatory duty relating to drug safety surveillance, quality control, or post-marketing compliance from such entities to the Company.
To the fullest extent permitted by law, the Company disclaims liability arising from clinical outcomes, adverse reactions, or medical consequences resulting from reliance on any Product ordered through the Platform.

PRICING, INVOICING, PAYMENTS AND PROMOTIONAL OFFERS

All prices displayed on the Platform in respect of Products are based on information provided by the relevant Partner Pharmacies and are subject to change in accordance with applicable law, including any statutory price controls, tax revisions, or regulatory directives. While the Company endeavours to ensure that pricing information is presented accurately as received from the Partner Pharmacies, the Company does not independently determine, fix, or control the retail price of any Product listed on the Platform, except to the limited extent required to ensure compliance with applicable legal requirements or internal platform policies. Any revision in price communicated by a Partner Pharmacy prior to confirmation of an order shall prevail, and the User shall have the option to proceed with or decline the order at the revised price.
Retail invoices in respect of the sale of Products are generated and issued solely by the dispensing Partner Pharmacy, in its capacity as the seller of record under applicable law. Such invoices shall reflect the applicable price, taxes, and statutory disclosures as required under the Drugs and Cosmetics Act, 1940, the Goods and Services Tax laws, and other relevant legislation. The Company does not issue invoices for the sale of pharmaceutical Products and shall not be construed as the seller for invoicing, tax, or title purposes.
The Company may facilitate collection of payments on behalf of Partner Pharmacies through authorised third-party payment service providers integrated with the Platform. In doing so, the Company acts solely as a facilitator of payment processing and does not itself receive payments in the capacity of a seller of Products. Payment transactions are subject to the terms and conditions of the relevant payment service providers, and the Company shall not be responsible for any delay, failure, or error attributable to such external systems.
From time to time, the Platform may display promotional schemes, discounts, cashback offers, or other marketing incentives in relation to certain Products. Such promotional arrangements may be sponsored by Partner Pharmacies, manufacturers, payment partners, or the Company, and shall be subject to applicable law, including statutory pricing regulations and consumer protection requirements. The Company reserves the right to modify, withdraw, or suspend any promotional offer where required for regulatory compliance, operational feasibility, or risk management. No promotional communication shall be construed as altering the fundamental contractual relationship between the User and the dispensing Partner Pharmacy in respect of the sale of Products.

DELIVERY CHARGES AND LOGISTICS FEES

In addition to the price of the Products, the User may be required to pay delivery charges, convenience fees, handling fees, or other logistics-related charges, as may be applicable to a particular order. Such charges shall be displayed on the Platform prior to final confirmation of the order and shall form part of the total payable amount. Delivery charges may vary depending on factors including the location of the User, the distance between the delivery address and the dispensing Partner Pharmacy, the nature of the Product, order value, time-sensitive delivery commitments, or other operational considerations.
The Company does not fix statutory retail prices of pharmaceutical Products; however, it may, in its role as a technology and logistics facilitator, determine or coordinate delivery-related fees where such services are enabled through the Platform. In certain cases, delivery services may be undertaken through third-party logistics providers engaged by the Company. The allocation of delivery charges shall not alter the contractual position that the sale of Products occurs between the User and the dispensing Partner Pharmacy.
Delivery charges, once accepted at the time of order confirmation, shall ordinarily be non-refundable. However, in the event that an order is cancelled, rejected, or deemed non-fulfilled due to (i) supply of a Product that is materially different from the Product ordered, including incorrect drug, incorrect strength, incorrect dosage form, or incorrect quantity; (ii) supply of a Product that is expired, damaged, visibly tampered with, or otherwise unfit for consumption at the time of delivery; (iii) failure of delivery attributable to operational error on the part of the dispensing Partner Pharmacy or the logistics service provider engaged for such delivery; or (iv) any other deficiency in service directly attributable to the fulfilment process and not to any act or omission of the User, the applicable delivery charges shall be refunded along with the Product value, subject to verification in accordance with the Company’s return and refund policy and applicable regulatory requirements.
For the avoidance of doubt, delivery charges shall not be refundable where non-delivery or return arises due to incorrect or incomplete address provided by the User, unavailability of the recipient at the delivery location, refusal to accept delivery without lawful justification, or any other circumstance attributable to the User.
Nothing contained herein shall be construed as transferring ownership, title, or statutory liability for the Products to the Company. Responsibility for dispensing accuracy, quality, storage compliance, and statutory conformity of the Products remains with the relevant Partner Pharmacy in accordance with applicable law. The Company’s role in processing refunds or facilitating resolution shall not be interpreted as an admission of seller status or assumption of pharmaceutical regulatory obligations.

INDEMNITY

The User agrees to indemnify, defend and hold harmless the Company, its affiliates, directors, officers, employees and representatives from and against any and all losses, liabilities, claims, proceedings, regulatory actions, penalties, fines, costs and expenses (including reasonable legal fees) arising out of or in connection with (i) the submission of any forged, fabricated, altered, expired or otherwise invalid prescription; (ii) any misrepresentation, inaccuracy or concealment of material information provided by the User in the course of using the Platform; (iii) any attempt to procure prescription medicines or regulated Products in violation of applicable law; (iv) misuse, diversion, resale or unauthorised distribution of Products obtained through the Platform; or (v) any breach by the User of these Terms or applicable statutory requirements.
The Company reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User, and the User shall cooperate fully in the defence of such claims. This indemnity shall survive termination of these Terms and shall be without prejudice to any other rights or remedies available to the Company under law.

COLLECTION AND PROCESSING OF HEALTH-RELATED DATA

In order to facilitate the Services, including order processing, prescription transmission, payment coordination, and delivery of Products through Partner Pharmacies, the Company may collect, receive, store, process, and share certain personal data and health-related information provided by the User. Such processing shall be undertaken in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and any rules framed thereunder, and shall be limited to purposes that are lawful, specific, and necessary for the provision of the Services.
By accessing and using the Platform, the User expressly acknowledges and consents to the collection and processing of personal data, including contact details, delivery address, prescription information, and transaction-related data, to the extent required for enabling fulfilment of orders by Partner Pharmacies, facilitating payment transactions through authorised payment service providers, and coordinating delivery through logistics partners. The User understands that prescription information and related health data may be shared with the relevant dispensing Partner Pharmacy strictly for the purpose of statutory verification and lawful dispensing of medicines.
The Company shall implement reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, the User acknowledges that transmission of data over the internet and electronic storage systems is not entirely secure, and while the Company undertakes commercially reasonable security measures, it does not warrant absolute security of data transmissions beyond its reasonable control.
The Company shall not be responsible for any breach, misuse, loss, or unauthorised disclosure of personal data that is attributable to (i) acts or omissions of Partner Pharmacies, logistics providers, payment gateways, or other third-party service providers once such data has been lawfully shared for fulfilment purposes; (ii) circumstances beyond the Company’s reasonable control, including cyber-attacks, force majeure events, or systemic failures; or (iii) any failure by the User to safeguard account credentials or to provide accurate information. Nothing contained herein shall be construed as limiting the Company’s obligations under applicable data protection law to the extent such obligations are non-excludable.
Detailed information regarding data processing practices, user rights, grievance redressal mechanisms, and data retention is set out in the Company’s Privacy Policy, which forms an integral part of these Terms.

INTELLECTUAL PROPERTY RIGHTS

All rights, title and interest in and to the Platform, including its underlying software architecture, source code, object code, user interface design, layout, structure, algorithms, databases, compilations, trade dress, graphics, logos, trademarks, service marks, brand elements, content (excluding third-party content), and all enhancements, modifications and derivative works thereof, are and shall remain the exclusive property of the Company or its licensors, as the case may be. Nothing contained in these Terms shall be construed as conferring upon the User any proprietary right, title, licence, or interest in or to the Platform or any intellectual property forming part thereof, except for a limited, non-exclusive, non-transferable, revocable right to access and use the Platform strictly in accordance with these Terms for lawful personal purposes.
The User shall not, directly or indirectly, copy, reproduce, distribute, publicly display, republish, modify, adapt, translate, create derivative works from, reverse engineer, decompile, disassemble, extract, scrape, data-mine, or otherwise attempt to derive the source code or underlying structure of the Platform or any part thereof. The User shall further not use any automated means, including bots, crawlers, scripts or similar technologies, to access, monitor, extract, index, or exploit any content, data or functionality of the Platform without the Company’s prior written consent. Any unauthorised commercial exploitation, competitive use, framing, mirroring, or systematic retrieval of content from the Platform is strictly prohibited.
The Company’s trademarks, logos, trade names, and brand features may not be used in connection with any product or service without prior written authorisation, nor in any manner that is likely to cause confusion, dilution, or disparagement. Third-party trademarks, product names, and brand identifiers appearing on the Platform are the property of their respective owners and are displayed for informational purposes only; their appearance shall not be construed as endorsement or affiliation unless expressly stated.
Any feedback, suggestions, ideas, or recommendations provided by the User relating to the Platform may be used by the Company without restriction or obligation, and the User hereby grants the Company a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate such feedback for the purpose of improving or modifying the Platform.

LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, the Company, its affiliates, directors, officers, employees and representatives shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including without limitation loss of profits, loss of data, loss of business opportunity, loss of goodwill, business interruption, or anticipated savings, arising out of or in connection with the use of, or inability to use, the Platform or the Services, even if advised of the possibility of such damages. The Company’s role is limited to providing a technology interface to facilitate transactions between Users and Partner Pharmacies, and it shall not be liable for claims arising from acts, omissions, products, services, representations or statutory non-compliance attributable to the dispensing Partner Pharmacy, logistics provider, payment service provider, or any other third party involved in fulfilment of an order.
Without prejudice to the foregoing, and except where liability cannot be excluded or limited under applicable law, the aggregate liability of the Company for any and all claims arising out of a particular transaction or series of related transactions shall not exceed the total amount actually paid by the User for the specific order giving rise to the claim. This limitation shall apply regardless of the form of action, whether in contract, tort (including negligence), statutory liability or otherwise.
In furtherance of its role as a technology intermediary, the Company undertakes reasonable due diligence measures at the time of onboarding Partner Pharmacies and third-party logistics service providers, which may include verification of relevant licences, registrations, and identity documentation as required under applicable law and internal compliance protocols. Such onboarding checks are conducted on a best-efforts basis and are limited to documentary and preliminary verification available at the time of engagement. The Company does not undertake real-time licence monitoring, or behavioural oversight of Partner Pharmacies, delivery personnel, or logistics partners during the course of fulfilment of individual orders. Accordingly, the Company does not represent or warrant that any Partner Pharmacy or delivery personnel will, at all times, maintain valid licences, registrations, authorisations, or regulatory compliance status, nor does it guarantee the conduct, actions, omissions, or service standards of such independent third parties. Partner Pharmacies and logistics service providers operate as independent entities and are solely responsible for their statutory compliance, professional conduct, and operational acts or omissions. To the fullest extent permitted under applicable law, the Company shall not be held liable for any loss, injury, damage, misconduct, negligence, statutory breach, or other wrongful act attributable to any Partner Pharmacy, delivery personnel, or logistics service provider in connection with the dispensing, handling, storage, transportation, or delivery of Products.

PLATFORM AVAILABILITY AND SYSTEM INTEGRITY

The Company implements commercially reasonable and industry-standard technical, administrative, and security measures designed to maintain the reliability, integrity, and availability of the Platform, including safeguards intended to protect against unauthorised access, data compromise, and system disruption. Notwithstanding such measures, the User acknowledges that no technology platform can be guaranteed to operate without interruption, delay, defect, or vulnerability. Access to the Platform may from time to time be suspended, restricted, degraded, or rendered unavailable due to scheduled maintenance, system upgrades, technical faults, cyber incidents, third-party infrastructure failures, telecommunications breakdowns, payment gateway disruptions, force majeure events, or other circumstances beyond the Company’s reasonable control.
The Company does not warrant uninterrupted or error-free operation of the Platform and shall not be liable for any loss, delay, failed transaction, unsuccessful prescription transmission, payment processing failure, or inability to place or fulfil an order arising from temporary or prolonged system unavailability, except to the extent directly attributable to the Company’s wilful misconduct or non-excludable statutory obligations. The User acknowledges that the Platform is not intended to replace emergency medical services, and in situations requiring urgent medical attention, Users are advised to seek immediate assistance through appropriate healthcare channels rather than relying solely on the availability of the Platform.

FORCE MAJEURE

The Company shall not be liable for any failure to perform, interruption in service, delay in processing or fulfilling orders, or inability to make the Platform available where such failure or delay arises from circumstances beyond its reasonable control. Such circumstances may include, without limitation, acts of God, natural disasters, floods, fires, epidemics or public health emergencies, pandemics, governmental or regulatory actions, changes in law, court orders, restrictions imposed by statutory authorities, supply chain disruptions, shortages of pharmaceutical stock, transportation breakdowns, labour disputes, civil disturbances, network failures, power outages, cyber incidents, or any other event that materially impairs the Company’s ability to operate the Platform or coordinate fulfilment through Partner Pharmacies and logistics service providers. During the continuance of such circumstances, the Company’s obligations under these Terms shall stand suspended to the extent affected, and the Company shall not be responsible for any resulting loss, damage, or inconvenience suffered by the User.

TERMINATION

The Company reserves the right, at its sole discretion and without prejudice to any other rights available under law, to suspend, restrict, or terminate a User’s access to the Platform, temporarily or permanently, where it reasonably believes that the User has breached these Terms, violated applicable law, submitted false or misleading information, attempted to misuse the Platform, or engaged in conduct that may expose the Company, Partner Pharmacies, logistics service providers, or other Users to legal, regulatory, or reputational risk. The Company may also suspend or restrict access where required to comply with statutory directives, court orders, governmental instructions, or regulatory requirements. Suspension or termination of access shall not affect any accrued rights, liabilities, or obligations arising prior to such suspension or termination, including payment obligations or indemnity commitments.

ELECTRONIC RECORDS AND COMMUNICATION

The User acknowledges and agrees that all communications, notices, disclosures, invoices, confirmations, and other records relating to the Services may be provided in electronic form through the Platform, by email, SMS, in-app notification, or other digital means. The User consents to the use of electronic records and electronic signatures in accordance with the provisions of the Information Technology Act, 2000 and applicable rules thereunder, and agrees that such electronic communications shall constitute valid and binding records for all legal and contractual purposes. The User is responsible for maintaining accurate and updated contact details to ensure receipt of such communications.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to the arbitration provisions set out herein, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction in relation to matters arising out of or in connection with these Terms.
Any dispute, controversy, or claim arising from or relating to the use of the Platform, the Services, or these Terms shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Ahmedabad, Gujarat, and the proceedings shall be conducted in the English language. The arbitral award shall be final and binding on the parties.

GRIEVANCE REDRESSAL

In accordance with applicable law, the Company has designated a Grievance Officer to address complaints and concerns relating to the Platform and the Services. The name and contact details of the Grievance Officer are set out below:

Name: Aagam Jain
Designation: Grievance Officer
Email: support@mypillo.in
Address: 3rd Floor, 4D Square Mall,Ahmedabad, Gujarat - 380005

The Company shall acknowledge receipt of complaints within forty-eight (48) hours and endeavour to resolve such complaints within the timelines prescribed under applicable law. Users are encouraged to provide complete and accurate details to facilitate timely resolution.

MISCELLANEOUS

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, such provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect. No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right preclude any further exercise. The Company may assign or transfer its rights and obligations under these Terms to any affiliate, successor, or entity as part of a corporate restructuring, merger, acquisition, or business transfer, without requiring prior consent of the User, provided that such assignment does not materially prejudice the User’s rights under applicable law.

Terms & Conditions

PillO - Online Medicine Ordering and Delivery Platform