Most 3PL companies require riders to have their own vehicle. Some companies may offer vehicle rental or lease programs.

Riders are usually paid per delivery or per kilometer, sometimes with additional bonuses for peak hours or delivery milestones. Payments may be weekly, bi-weekly, or monthly.

Generally, riders are responsible for their own fuel and vehicle maintenance.

A support line or chat system is usually available in the rider app. Riders can report bugs, request assistance, or seek updates through this channel.

Immediately report the issue to the dispatcher or fleet supervisor via the app or helpline. Proper protocol ensures the package is reassigned or returned as needed.

PillO Pilots are required to be in a PillO branded uniform (T-shirts or Jackets) provided as the onboarding Kit.

Riders are encouraged or required to wear helmets (for bikes/scooters), follow traffic laws, and undergo safety training. Delivery zones and routes are often optimized for rider safety.